Conflict Resolution Tips – Part 2

The “What Happened” Conversation Research shows that difficult conversations between partners generally fall into three categories: The “what happened” conversation, the feelings conversation, and the identity conversation. The poor ways in which we handle these conversations on a repeated basis are what Dr. Sue Johnson refers to as “demon dialogues.” These are tactics that effectively […]

Conflict Resolution Tips – Part 1

Conflict resolution is rarely easy. Whether we are dealing with an aggravated customer, lazy coworker, or frustrating neighbor, finding a solution through conversation is not an innate skill for most people. Typically, we rely on some form of avoidance or passive agreement to get past the situation with as little discomfort as possible.  But how […]